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- Needs assessment and specification documentation.
- Requirements gathering.
- Information architecture, organization of content,
and navigation.
- Interface design, interaction design, customer
experience.
- Card sorting.
- Thesauri, metadata and authority control.
- Paper prototyping.
- Usability testing.
- HTML and web site design and development.
- Database-driven web sites.
- Data modeling and database design.
- Application development concepts and methodologies.
- Training, education and mentoring.
- Public procurement and RFP preparation.
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